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Return & Refund Policy

Last updated on 8 September 2026.

Thank you for shopping at Anvil CRM.

The following terms are applicable for any products that you have purchased from us.

Eligibility for Refunds

New subscriptions are eligible for a full refund if requested within the first 30 days of the initial subscription payment, including under the following circumstances:

  • If the service is not delivered as promised due to an error on our end.
  • If a technical issue caused by our platform prevents you from accessing the features you paid for, and the issue cannot be resolved within a reasonable timeframe.
  • If you change your mind, do not use the service, or cancel your subscription and request a refund within the refund period outlined below.

Refund Period

30-day money-back guarantee for new subscriptions. After the first 30 days, subscription fees already paid are non-refundable. You may cancel at any time to prevent future renewals.

The 30-day refund period begins on the date of the initial payment for a new subscription. Refund requests must be made within that period. Renewal payments do not start a new refund period. Cancellation alone does not trigger a refund; to request one within the refund period, follow the Refund Process below.

Non-Refundable Cases

After the first 30 days, subscription fees already paid are non-refundable, including if you change your mind, fail to use the service, or experience an issue caused by third-party software or tools not affiliated with our platform. These circumstances do not exclude new subscriptions from the 30-day money-back guarantee.

Refund Process

To request a refund, please follow these steps:

  1. Contact our support team at support@anvilcrm.com.
  2. Provide your payment receipt and order ID. You may include an explanation of any issue, but an explanation is not required for the 30-day money-back guarantee.
  3. Our team will review your request and respond within 3-5 business days.
  4. If your request is eligible under this policy, the refund will be processed to your original payment method within 7-10 business days.
  5. This has been generated by dodopayments.com

Contact Us

If you have any questions about this Refund Policy or require assistance, please reach out to us:

Email: support@anvilcrm.com

Return & Refund Policy | Anvil CRM